The Marcelous-Williams Resource Center Project
Established in 2012, the Marcelous-Williams Resource Center (MWRC), a program of Talent Yield Coalition Inc.: serves as a “One Stop Shop” for social services, education and resource assistance for communities in East Harris County and Chambers County. Through client evaluation and case management, the MWRC collaborates with local social service providers, churches, non-profit organizations, city, county, and state agencies to maximize a more effective utilization of resources for better outcomes of the individuals and families we serve. Often, when clients reach out to MWRC, they are financially ‘in crisis” or “at risk” of being in a crisis due to loss of employment, disability/healthcare issues, domestic violence, substance abuse or homelessness. The MWRC does not charge a fee for its services.
The Marcelous-Williams Resource Center (MWRC) provides case management services and advocacy for individuals and families in need of employment, rental assistance, food stamps, clothing, shelter, medical needs, mental health care, transportation, GED preparation, critical home repairs and eldercare assistance.
Our comprehensive client intake assessment process allows our organization to provide “qualified referrals’ to local and regional social service providers, churches and county agencies enabling them to maximize the use of resources, money and services. On average, many of our clients need 3 to 5 social services or resources in the initial intake assessment. After the assessment, our case manages advocate for the client through referrals with social service resources and providers assistance.
In addition, we assist client to develop a “Plan of Action” to enable the client to move from being “in crisis” or “at risk” to self-sufficiency and financial stability. We connect with our clients on an average of 4 times within a 6-9month period to get updates and measure client outcomes with their plans of action. The MWRC positively impacts our community by providing an intervention and free resources that are “solutions centered” and “holistic” in our approach to addressing these human/social issues, which impacts socioeconomics within our communities and within the family structure. By collectively combining our case management services, social service providers, non-profit organizations, churches, and governmental agencies, the Marcelous-Williams Resource Center can be more effective in providing immediate assistance to improve or remove crisis situations with a client or family.
Resources Dedicated to the Program:
The Marcelous-Williams Resource Center (MWRC) is a 1,758 square foot facility located at 811
N Main in Highlands, Texas. This facility includes a front office for case management services, clients and service providers and an administrative office for the Chief Executive Office. Our staff includes on paid part-time (20) hour case manager, who is the first point of contact for clients needing our services or resources. This position provides customer service, case management, community outreach and administrative assistance to the Program Manager and the Chief Executive Officer. Our program primarily depends on volunteers, fundraisers, grants and donations to subsidize our efforts.
In addition, our facility has a conference room that is used for staff meetings, board meetings, trainings, service provider workshops and there are 4 computers for client use for job search, GED test preparation, online applications for Supplemental Nutrition Assistance Program (SNAP) etc…. Our entrance foyer provides a variety of printed materials and resource flyers from our partnerships with service providers, governmental agencies and local non-profit organizations. The MWRC also has 1100 square foot warehouse and two 40’ x 20’ storage containers which are used for donated household furniture, appliances and construction materials from Houston Reuse, Lowes, Home Depot and other sources. Many volunteers and staff employees pick up these donated items/materials in their personal vehicles and drop off to the MWRC. In turn, these donated items and materials are given (free of charge) clients/families in need and often times due to their circumstances our volunteers/staff must deliver. In 2018, we calculated 3,303 volunteer hours performed by our board members, staff and community volunteers. Our location is also used as a bus stop location for the Harris County Transit system and we have collaboration with the American Red Cross for client transportation to medical appointments. We have strong partnerships with the Chambers Health Medical Clinic. Love Network, United Way of GBACC, Bay Area Ministerial Alliance, Texas Department of Aging and Disability, the Texas Department of Health and Human services, Harris County Public Health, and Harris County Housing and Community Development.
Impact on the Community:
For year 2018, approximately 80% of our clients are female and 20% are male. Seventy five percent of our clients are divorced, unmarried or separated, while 25% are married or co-habituating with a partner. Our clients range from 18 years old to 98 years old. Under our case management services, the average family household we serve consist of 2 to 6 individuals living at the same address.
Client and families benefit from the Marcelous-Williams Resource Center because this free program is a One Stop Shop that leverages community resources and local partnerships by providing clients access to expertise, information and services with health and human services agencies, community-based organization and other entities.
The Marcelous-Williams Resource Center moves the needle and impacts our community in several ways:
1.) The MWRC positively impacts our community by providing an early intervention, comprehensive case management support and free resources that are “solutions centered” and “holistic” in our approach to addressing these human/social issues, that impacts socio-economics within our communities and the family structure.
2.) Our client Plans of Action help individuals/families recognize the advantages of goal setting. Plan of Action act as a road map for clients to attain self-sufficiency and financial stability. Clients become more confident in their ability to achieve their goals and the confidence to make positive changes.
3.) By combining efforts through our case management services, social service providers, non-profit organizations, local churches, county and state agencies, our organization effectively maximizes resources, funds and delivery of services to provide immediate assistance to improve or remove crisis situations with a client or family.
Measuring Achievement of Outcomes
In Crisis: Client cannot meet their needs or family needs. They are unable to work toward positive change. Health and safety are in jeopardy due to no shelter, no foo or job. Strong outside intervention is required to move the client to at least an “at-risk” status.
At-Risk: Client is secure from immediate threats to health and safety, however, may be unemployed or experiencing health issue or a disability that can potentially change into a crisis situation. Client/family requires a ‘safety net’ intervention where client can build a plan to improve their circumstances. Supportive services are needed to give a ‘hand up’ to client/family to achieve stabilization.
Stable: Client no longer is “in crisis” or “at risk” with their health and safety. Client/family is ready to improve their future through a Plan of Action and focus on financial sustainment. Some supportive services may still be required to maintain stability until self-sufficiency is achieved.
Safe/Self-Sufficient: Client/family is strong, motivated and made significant progress in improving its circumstances. Client/family has stable employment, food, shelter and is maintaining financial stability. No threats to health and safety. No more supportive services needed.
In July 2018, the MWRC successfully implemented the TNO-Endeavors software program to collect and tract client intake assessments, services and outcomes. MWRC uses two descriptions to designate measurable outcomes with its clients.
No Follow-Thru: Client receives their initial intake assessment and a referral for provider services; however, client does not follow through with second assessment session to complete Plan of Action.
Invested Participation: Client receives initial intake assessment and a referral for provider services. Client participates in 2 or more assessment sessions and completes Plan of Action. Client is actively engaged with case manager and demonstrates movement from ‘in crisis” or “at risk” to “stability”.
• Find Housing
• Apply for benefits, i.e. food stamps, etc.
• Locate transportation assistance
• Obtain dental and medical services
• Get legal assistance
• Obtain utility assistance
• Locate home repair assistance
• Obtain rent assistance
• Establish support services for extended family
“Community Partners” with:
• County Agencies
• State Agencies
• Local Organizations
• Small Businesses
• Social Services (Other Non-Profits)